Dan Roy @roydanroy\u00a0 Amazing news for researchers working on hallucinations. x.com\/mlittmancs\/sta\u2026
\nMichael Littman @mlittmancs Airline installs chatbot. Customer gets bad information from it. Customer asks for refund. Airline says “the chatbot is a separate legal entity that is responsible for its own actions” (!). Court says no. (Whew.) Airline makes refund and turns off chatbot. https:\/\/arstechnica.com\/tech-policy\/2024\/02\/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot\/
\nReplying to @roydanroy<\/p>\n
I think the developers are also liable, should be held accountable, and heavily penalized – to teach them not to use smoke and mirrors methods. Who convinced the airline to buy their “AI” with no certification, nor audit?\u00a0 GPTs are not keeping good records and would fail most independent audits.<\/p>\n
The developers are also liable, should be held accountable, and heavily penalized – to teach them not to use smoke and mirrors methods. Who convinced the airline to buy their “AI” with no certification, nor audit?\u00a0 Most “AIs” will fail independent audits. “AI advice kills 1000s”.<\/p>\n","protected":false},"excerpt":{"rendered":"
Dan Roy @roydanroy\u00a0 Amazing news for researchers working on hallucinations. x.com\/mlittmancs\/sta\u2026 Michael Littman @mlittmancs Airline installs chatbot. Customer gets bad information from it. Customer asks for refund. Airline says “the chatbot is a separate legal entity that is responsible for its own actions” (!). Court says no. (Whew.) Airline makes refund and turns off chatbot.
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